Don't Get Steered - Shop Advocacy Program
The Independent Glass Association Advocacy Program exists for one reason: to make sure independent auto glass shops are not fighting alone. Across the country, shops face the same growing pressures every day; steering, delayed payments, short payments, unnecessary authorization barriers, claims interference, and unfair insurance practices that make it harder to serve customers and protect profitability. Too often, these issues are treated like "just part of the business." They are not. They are industry-wide problems, and they require organized, professional, state-level representation. That is where the IGA steps in. Through the IGA Advocacy Program, shops can sign up for free representation in their state so the association can better track local issues, engage lawmakers and regulators, respond to harmful legislation, and push for solutions that protect both consumers and independent businesses. The more shops that stand together under the IGA banner, the stronger the voice for fairness, transparency, and safe, independent service. But representation only works when the IGA has real information from the field. That is why every shop should also report all insurance claim issues they encounter, not just the major ones. Submit steering incidents. Report short or late payments. Document authorization delays, administrative games, claim handling problems, pricing pressure, and any conduct that interferes with your ability to operate fairly and serve your customer properly. These reports help the IGA identify patterns, build evidence, support advocacy efforts, and take meaningful action on behalf of the industry.
IGA Advocacy: Your Voice. Your Rights. Your Industry.
The Independent Glass Association Advocacy Program exists for one reason: to make sure independent auto glass shops are not fighting alone. Across the country, shops face the same growing pressures every day; steering, delayed payments, short payments, unnecessary authorization barriers, claims interference, and unfair insurance practices that make it harder to serve customers and protect profitability. Too often, these issues are treated like "just part of the business." They are not. They are industry-wide problems, and they require organized, professional, state-level representation. That is where the IGA steps in. Through the IGA Advocacy Program, shops can sign up for free representation in their state so the association can better track local issues, engage lawmakers and regulators, respond to harmful legislation, and push for solutions that protect both consumers and independent businesses. The more shops that stand together under the IGA banner, the stronger the voice for fairness, transparency, and safe, independent service. But representation only works when the IGA has real information from the field. That is why every shop should also report all insurance claim issues they encounter, not just the major ones. Submit steering incidents. Report short or late payments. Document authorization delays, administrative games, claim handling problems, pricing pressure, and any conduct that interferes with your ability to operate fairly and serve your customer properly. These reports help the IGA identify patterns, build evidence, support advocacy efforts, and take meaningful action on behalf of the industry.
- Every submitted issue tells a bigger story.
- Every reported claim problem strengthens the case for change.
- Every shop that signs up adds power to the movement.