Right to Choose
Beware of Illegal Insurance Steering - Know Your Rights

What is Insurance Steering?

When you call a 1-800 number for glass replacement you are likely talking to a 'billing network'.....not your insurance company directly!
When these networks assign work without giving the consumer their options, or to their chosen shop, this is an illegal practice called insurance ‘steering’ and it is a very real problem for consumers.
Always remember - you have a choice! You may be told that the glass shop you have selected is not an ‘approved shop’ and that our work 'may not be fully guaranteed'. This is not true.
Call center personnel may act like they have never heard of your selected glass shop to delay the process or they will ask unrelated questions to distract you and wear down your patience. These comments are not true, misleading and are unfair to the consumer.

In fact, the glass shop you choose probably warrants all work for life, provides the very best service, and abides by all manufacturer repair/replacement specifications. There simply is no reason why you cannot have your work performed byyour chosen glass shop for any insurance company.

Networks "steer" work to their own companies for their own benefit.........not YOUR best interest.......and remove the lawful choice of you, the consumer.

More About Steering

What Choices Do You Have When
Your Insurance Covers Your Windshield Replacement?

Reporting a Glass Claim

Should I call my insurance first?
By IGA President Matt Bailey, 20/20 Auto Glass

AGSC Associate Member

The IGA is a proud Associate Member of the Auto Glass Safey Council. For more information on the AGSC and additional information, click below.

More About AGSC