The Independent Glass Association continues to work with stakeholders across the auto glass industry and with those who govern insurance companies in all 50 states.
IGA supports OEMs and their partners, including companies such as Carlex/Carlite, that manufacture and distribute original equipment automotive glass. Our concern is not with OEMs, logo’d glass, or legitimate original equipment glass distribution. Our concern is with a new TPA-controlled claims process that may restrict independent shops.
Safelite Solutions issued a bulletin stating that, effective May 1, 2026, it will begin processing logo’d parts with NAGS part numbers under the same requirements as OEM parts.
The bulletin states that NAGS logo’d parts will require prior insurer approval and documentation under OEM guidelines. It further states that invoices that include a NAGS logo’d part without proof of prior approval and proof-of-purchase documentation will be paid down to non-logo’d NAGS rates.
IGA’s concern: A NAGS-numbered logo’d glass part should not automatically be reclassified as a dealer-OEM claim simply because a manufacturer logo appears on the glass.
Ford and Lincoln position statements emphasize the importance of original equipment glass, ADAS functionality, structural integrity, HUD performance, acoustic performance, diagnostics, calibration, and proper repair procedures. IGA supports those safety-focused principles.
The issue is whether Safelite Solutions can use logo’d NAGS-numbered parts as the basis for a new approval and documentation process that may expose confidential shop information, delay claims, suppress reimbursement, or interfere with consumer choice.
The following documents are available for review as part of IGA’s continued outreach to shops, regulators, OEMs, suppliers, distributors, and other industry stakeholders.
The Independent Glass Association is raising serious concerns regarding a new Safelite Solutions bulletin titled "Changes to NAGS logo'd parts guidelines," effective May 1, 2026.
View DocumentSafelite Solutions states that logo’d parts with NAGS part numbers will be processed under the same requirements as OEM parts, including prior approval and OEM documentation requirements.
View DocumentAGS is reaching out to help. We want to better understand where these challenges arise and how we can provide clearer, more effective support.
View DocumentFord Motor Company states that Ford OEM glass is engineered and tested for vehicle safety, ADAS functionality, structural integrity, HUD performance, and acoustic performance.
View DocumentLincoln states that Lincoln original equipment glass is tested as part of the vehicle’s safety and performance systems, including ADAS, structural integrity, HUD, and acoustic performance.
View DocumentIGA supports OEM repair procedures, accurate part identification, consumer transparency, and the proper use of safe, tested, and appropriate glass products.
However, IGA does not support a claims administrator affiliated with a competing retail auto glass company creating a new approval barrier that may be used to delay, reduce, or control reimbursement to independent shops.
IGA does not object to reasonable verification that the correct part was installed. Verification can be accomplished without requiring independent shops to disclose confidential acquisition records to Safelite Solutions.
IGA is asking regulators and stakeholders to evaluate whether this new process was approved by insurers, whether it applies equally to Safelite AutoGlass, and whether it creates a new layer of market control over independent shops.
"A competing claims administrator does not need an independent shop’s acquisition cost or supplier relationship to verify what glass was installed."Independent Glass Association
IGA supports OEM repair procedures, consumer safety, OEMs and their partners, accurate invoicing, and reasonable verification.
IGA does not support a dominant TPA affiliated with the nation’s largest auto glass retailer using a logo’d parts policy to create another layer of claim control over independent shops.