IGA 24/7 Program
On-Demand Remote Call Center
The Independent Glass Association (IGA) provides a member service designed to assist its members with the ability to answer phones and set appointments 24/7 through a partnership with the American Auto Glass Alliance (AAGA).
The IGA 24/7 program gives members their own affordable call center allowing them to gain business after closing, weekends and holidays. By offering this program to our members, IGA continues its commitment to supporting the efforts of independents by providing them with real benefits designed to increase their market share.
IGA has partnered with AAGA to create a national call center specifically for independents. The goal of the call center, or remote outsource services (ROS), is to give independents the ability to compete with national retailers by offering an affordable service that will book auto glass service jobs by phone 24/7.
With the IGA 24/7 program you are provided the following:
- You control your phone calls and have the ability to forward to your remote customer service representative when you need them so that you never miss a customer contact.
- Provides 24/7 phone coverage to maximize your job acquisition.
- Your own customer service representative that you train specific to your business's unique selling propositions.
- Highly trained CSR's that know the auto glass industry and how to keep your customer a customer.
- All calls recorded for your training and monitoring.
Independents shop owners and managers now have the ability to make better use of their time by allowing IGA 24/7 to schedule and close the sales while the member concentrates on creating new business. It’s irrelevant what time of the day it is when a shop owner needs to use IGA 24/7.
Initial testing of AAGA’s ROS was so impressive that the IGA decided to offer it as a member benefit soon after the program's launch. Under terms of the agreement, AAGA will offer IGA members access to its ROS at vastly reduced rates.
IGA Member Pricing Schedule:
| Company Service | IGA Member Price | Non-member Price |
| Set up fee (one time) | $499 | $549 |
| Additional location set up | $75 per | $100 per |
| Scheduled job | $20 per sold job | $25 per sold job |
| Sales leads | $9.99 | $11.99 |
| Outsourced scheduled job | $30/$65 cash/ins | $35/$75 cash/ins |
| Monthly service fee | $39.95 | $69.95 |
Members can get more information about how IGA 24/7 can benefit them by contacting the AAGA at Info@americanautoglassalliance.com or calling 888/274-4814. Make sure you ask for the IGA member rate.